Have Questions?

Take a look at some of the frequently asked questions our customers have been asking us.

Silver ions disrupt and damage the cell walls of the bacteria and virus cell, stopping the growth of the cell. When this happens, the DNA or RNA is disrupted, preventing replication and the bacteria or virus can no longer produce energy and grow. This destroys the pathogen. Unlike traditional chemical cleaning agents, such as disinfectant, silver ions inhibit the growth of the microbes so they cannot survive.

The product and technology have been independently tested. The tests prove the efficacy of the product. Touchpoint Shield™ is proven to inhibit the growth of bacteria by up to 99.99%. Other harmful microorganisms such as viruses, fungi and moulds are also destroyed by this product, with the same level of efficacy.

Touchpoint Shield™ greatly reduces the bacterial and viral load on the coated surfaces. This is a continuous process. Touchpoint Shield™ is always on. This reduces the risk of pathogens being passed on by people touching surfaces. The coating is also dirt repellent, making surfaces easier to clean and helping to maintain a high quality environment. In this way, Touchpoint Shield™ works hand-in-hand with effective cleaning. When a surface is cleaned at the end of the day, the coating ensures there is no pathogen regrowth, leaving surfaces hygienically clean and fresh for the start of the next day.

The product has been utilised in treated areas for up to 3 years. As this is relatively new technology, the anticipated lifespan is currently up to 5 years. The coating becomes an integral part of the item that has been coated. It does not wear off or leach out. Superficial scratches can occur if the liquid glass coating is damaged by jewellery, and very abrasive materials or harsh and abrasive cleaning products. Whilst this can mildly affect the aesthetic appearance of the coated item, this does not affect the performance of the silver ion technology.

Disinfectants act much more quickly, but the efficacy is short-lived. Microbial load starts to build after cleaning with disinfectants within 2 hours of cleaning. Silver ion technology will demonstrate reductions in microbial load in 15 minutes and within a 2-hour period this can be up as high as 99.99%. This technology works continuously 24/7. It is always on, constantly fighting bacteria and viruses.

No it does not. Touchpoint Shield™ is, in effect, an extremely thin layer of glass on top of the coated item. That is why we call it a liquid glass, as it is applied as a liquid. When applied, it is barely noticeable. Almost all people will not notice it is there, even if it is pointed out to them. If anything, it is known to enhance the natural look of many hard surfaces, giving them an extra sheen. Also, you cannot smell or taste the coating when it has dried.

Depending on the ambient temperature in the room the coating dries in 20-25 minutes. Once it is dry, the space can be fully used as normal and the coated areas can be touched freely. We recommend that the coating is applied when there are as few people as possible in the workplace area being treated.

Touchpoint Shield™ is applied quickly and easily to surfaces by brush and microfibre cloth.

It has been recognised for centuries that silver has antimicrobial properties with no harmful effects for humans. Currently, silver ion technology is used every single day around the world in many different areas including water, food and medical settings. Silver is not toxic to humans or animals.

Antimicrobial products kill, prevent the growth of, or destroy different types of microorganisms, including bacteria, viruses, fungi and moulds. They do this in different ways, depending on the type of microorganism. Antibacterial products are designed to act only on bacteria. Touchpoint Shield™ is an antimicrobial product so acts on many different microorganisms, including bacteria and viruses.

Yes, silver ion technology has been used in dressings and other medical products applied to areas which antibiotic resistant bacteria, such as MRSA (methicillin-resistant Staphylococcus aureus), has formed. Because Touchpoint Shield™ acts directly on the physical structure and chemical processes in the microorganism, and not the environment within which it exists, there is no risk that it will contribute to the emergence of new and more resistant (potentially dangerous) variants emerging.

The active core element within Touchpoint Shield™ has been tested against the specific virus. The results have been very positive on porous and non-porous surfaces, showing up to 99.99% effectiveness. These certificates are available upon request. Further tests are ongoing on other substrates.

As part of our planned maintenance package, we can carry out laboratory testing of an agreed sample of swabs taken from coated surfaces to establish bioburden levels remain extremely low during the life of the product.

We use laboratory testing instead of ATP (adenosine triphosphate) testing because it is more accurate. There are two types of ATP: intracellular (ATP present in live cells); and extracellular (ATP released from dead or ruptured cells, and present naturally in some materials, such as wood).

Therefore, ATP testing can create positive results from dead or destroyed pathogens, rendered harmless by the action of Touchpoint Shield™. We recommend that ATP testing should be carried out as soon as a surface is cleaned and disinfected, at a time when any biofilm will have been removed.

One of Europe’s top independent laboratory has tested Touchpoint Shield™ for efficacy to ISO standards. The Touchpoint Shield™ product is under constant monitoring and review to comply with ongoing quality control tests.

No it is not. Regular cleaning is needed to maintain the effectiveness of Touchpoint Shield™. The coating works by coming into contact with pathogens. Regular cleaning to remove surface dirt, grime and grease ensures this can happen. The efficacy of Touchpoint Shield™ means only pH neutral cleaning products applied with soft cloths are needed to maintain a clean surface. No harsh specialist chemicals, or abrasive cleaning is necessary. This makes cleaning easier, quicker, more sustainable, and safer.

Yes it is. The product greatly reduces the need to use harsh chemical cleaning products to disinfect high touchpoint areas, which is good for the environment. It also reduces the need to use single-use plastic-based wipes, often used to apply these products as part of a rigorous infection control regime. So the amount of plastic waste generated is also greatly reduced.

Due to the way the coating has been designed, standard high street cleaning products will not harm the coating. The main causes of the coating breaking down are, harsh abrasion from improper cleaning tools. Soft cloths should be used with your chosen cleaning product. We also recommend using a pH neutral cleaning solution to clean coated surfaces.

Abrasive materials can be damaging to the coating over time due to scratching of the surface. The coating has an incredibly strong bond to the surface and is also a very hard coating in its own right. This means it has good resistance to scratching. However, prolonged excessive and unnecessary abrasion to the coating will cause it to degrade faster. With the coating applied, cleaning by the use of scrubbing is not necessary due to the easy clean properties the coating has.

The silver ion technology is present for the lifetime of the coating or substrate it is incorporated into. Therefore, the whole time the coating is present the antimicrobial properties produced by the silver ion technology are also present and fully effective. The coating that incorporates the silver ion technology has been placed in real world environments for 4+ years, with the coating still present and intact all this time. This allows us to state that the technology is effective for extended periods of time.

Our assessment of longevity is based on the coating of a hard non-porous surface. The coating consists of a ceramic base that has a strong (Me2) Si-N- backbone formula. It has very high bond dissociation compared to other common polymers, meaning it is highly stable. The coating is able to adhere to a surface due to its low viscosity and surface tension in liquid form prior to application.

Whilst many surfaces seem smooth, they are in fact quite rough on a microscopic scale. This is even true of highly polished mirror finished surfaces. Touchpoint Shield™ penetrates the microscopic pores of the substrate which helps the coating form a very strong covalent bond withthe surface. Due to the high dissociation energy of the bond, significant force is required to remove the coating.

For example, it can only be removed by physical means through harsh abrasion.

A covalent bond is a chemical bond that involves the sharing of electron pairs between atoms. These electron pairs are known as shared pairs, or bonding pairs. The stable balance of attractive and repulsive forces between atoms, when they share electrons, is known as covalent bonding.

Silver ion technology is incorporated within the coating formulation and does not interrupt the bond. Therefore, it cannot simply be worn off or rubbed away, for example through touch or cleaning with a soft cloth. The only way to stop the silver ions from working is to remove the whole coating from the surface.

Whilst each application of the coating is different, and therefore durability can change, we are able to look at field tests in different industries to establish an expected lifetime of the coating.

The base product that incorporates the silver ion technology has been used in extremely harsh conditions. For example, it has been used to protect super yachts from sea fouling, diesel deposits and salt spray off the coast of Florida. It is also used to protect the exteriors and interiors of train carriages in different environments all over the world, and to enhance and preserve the look of polished copper bars in central London.

Our experience of the coating in these different environments shows us the expected lifetime of the coating is a minimum of 3 years when properly maintained, and in some cases up to 5 years.

Horizontal fabric surfaces, such as seat pads on chairs in train carriages and buses, can still be protected but the period of protection will be reduced. The intensity of the usage of a chair will dictate how long the protection lasts. The friction of people using the chair when they sit down will create wear to the product. The product has been tested after a 3-month period and was still in situ and working. Touchpoint Shield™ is a new product. We continue to collect data to understand its longevity in these circumstances.